Nature. Science. Radiance.

Return & Exchange Policy

Hassle-Free 7-Day Guarantee for Z&M Botanica Skincare Pakistan

1

Report Claim

Contact us within 48 hours with order ID & parcel unboxing video.

2

Inspection

Our lab team verifies product seal & return eligibility.

3

Replacement / Refund

Receive new package or refund via EasyPaisa/JazzCash in 3-5 days.

At Z&M Botanica, we take absolute pride in crafting clinical-grade, Halal skincare formulas. Your trust and skin health are our highest priorities. If you receive a damaged product or face an issue with your order, we offer a straightforward 7-Day Return & Exchange Policy.

1. Conditions for Returns & Exchanges

To qualify for a return or exchange, your items must meet the following criteria:

  • The request must be raised within 7 days of delivery.
  • Items must remain unopened, unused, and sealed in their original sky-blue and white botanical packaging.
  • The return must include all original tags, box packaging, and invoice copies.

Hygiene & Halal Purity Notice

Due to strict hygiene standards and local health regulations, any cosmetic item that has been opened, unsealed, or tested cannot be returned or exchanged unless it arrived damaged or defective upon delivery.

2. Damaged, Defective, or Incorrect Items

If your package arrives damaged due to courier transit or you receive an incorrect product (e.g., receiving Deep Cleansing Face Wash (100ml) instead of Niacinamide 10% + 1% Zinc Serum (30ml)):

  • You must record a short unboxing video as proof while opening the sealed courier bag.
  • Send the video proof along with your order ID to our Customer Support Team within 48 hours of delivery.
  • We will send a replacement unit of your product—such as our Sun-Sational SPF 60 Sunscreen (30ml)—free of shipping charges.

3. How to Initiate a Return or Exchange

Follow these quick steps to process your request:

  • Step 1: Reach out via WhatsApp at 03274906186 or email zmbotanica@gmail.com with your order number and issue details.
  • Step 2: Once approved, safely pack the item and dispatch it back to our lab center via your preferred local courier (Trax, PostEx, TCS).
  • Step 3: Share the courier tracking number with our team for priority processing.

4. Refund Method for Cash on Delivery (COD)

Once the returned package passes our quality inspection, refunds are processed within 3 to 5 business days. For Cash on Delivery orders, refunds will be transferred directly to your preferred JazzCash, EasyPaisa, or Pakistani Bank Account.

Note: Initial shipping charges (typically PKR 150-250) are non-refundable unless the return is due to a mistake on our end.

5. Questions & Support

For further clarification regarding our refund process, please refer to our Terms & Conditions or contact us directly through the Z&M Botanica Contact Page.