Shipping & Delivery Policy
| Region | Estimated Delivery | Shipping Fee |
|---|---|---|
| Lahore (Local Dispatch) | 1 – 2 Business Days | FREE |
| Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad) | 2 – 4 Business Days | FREE |
| Rest of Pakistan | 3 – 5 Business Days | FREE |
1. Order Processing & Verification
Once you select your targeted formulations or full 3-Step Skincare Rituals, our fulfillment process initiates immediately:
- Verification Call/WhatsApp: First-time Cash on Delivery (COD) orders undergo a quick automated or manual verification step before dispatch.
- Cut-Off Time: Orders placed before 3:00 PM PST (Monday through Saturday) are processed on the same working day. Orders received after cut-off time or on Sundays are dispatched the next business morning.
- Data Protection: All personal shipping details collected during checkout are protected under our official Privacy Policy.
2. Complimentary Nationwide Delivery 100% Free
We believe that premium, clinical-grade skincare should be accessible to everyone without extra hidden costs. That is why we are proud to offer:
- Free Nationwide Shipping: Enjoy zero delivery charges on absolutely all orders across Pakistan, with no minimum purchase required.
- No Hidden Fees: The price you see on our botanical formulations is exactly what you pay at checkout.
- Secure Packaging: Despite offering free shipping, we never compromise on our premium, damage-resistant packaging protocols.
3. Courier Logistics & Tracking Transparency
To guarantee safe handling of glass droppers, botanical tubes, and active serums, we partner exclusively with top-tier courier networks across Pakistan (including TCS, CallCourier, and Leopard Logistics).
As soon as your package leaves our lab facility, you will receive an automated tracking code via SMS or WhatsApp to monitor your shipment status in real-time. If you experience any delays or need to modify package address details, feel free to reach out to our team via our official Contact Us page.
4. Cash on Delivery (COD) & Payment Security
Cash on Delivery is available completely free of charge across 100+ cities in Pakistan. Please ensure the exact cash amount is ready upon courier arrival. For prepaid transactions (Bank Transfer / JazzCash / EasyPaisa), digital transaction confirmations are processed securely without storing raw bank details.
5. Damaged Goods & Parcel Inspection
Every product undergoes strict laboratory quality checks before sealing. However, if your package shows visible signs of outer damage upon arrival, please record a quick unboxing video and notify our support desk immediately. We offer prompt product replacements in accordance with our store protocols.
Customer Policy Center
Need information on data privacy or order safety? Review our Privacy Policy or connect with our support concierges via our Help Desk.